Sizing Charts
T-Shirt Sizing Chart
These shirts are a classic fit, so they’re not too tight but still give you enough room to move and look good doing it! Make sure to measure across the fullest part of your chest for the best fit.
Hoodie Sizing Chart
This hoodie has a classic fit with a bit of room for comfort and layering, plus a cozy feel for those chilly days. Make sure to measure across the fullest part of your chest and from shoulder to where you want it to land for the best fit!
Orders & Purchases
How long does it take to process my order?
How long does it take to process my order?
It can take 4-7 business days to process your order before it ships out. We know, waiting is hard but hey, good things come to those who wait, right? Just remember, orders are not processed on weekends or holidays (even our printers need a break).
So sit tight, grab a snack, and we’ll get your order out the door as soon as we can! 🍿⏳
How long does it take for made to orders items to ship?
How long does it take for made to orders items to ship?
Made-to-order items can take between 5-10 business days to ship. These aren’t just thrown together they’re made with care, precision, and a touch of magic (okay, maybe just a lot of skill).
So hang tight, it’ll be on its way before you know it! ⏳✨
Shipping Time Vs Processing Time?
Shipping Time Vs Processing Time?
Shipping time is how long it takes for your order to get to your house after the store sends it.
Processing time is how long it takes for the store to get your order ready to
send. We need to put it in a box and make a special label for the delivery person to know where to take it.
So, shipping time is like waiting for your order to come in the mail, and
processing time is like the store getting your order ready to send to you.
Returns & Exchange
All Sales Are Final! – No Take Backsies
All Sales Are Final! – No Take Backsies
We mean it: ALL SALES ARE FINAL. Once you’ve made your purchase, there’s no going back. We do not offer refunds or returns unless your product is broken or something wild happens (in which case, we’ll chat).
So, double-check your order, make sure you’re in love with your choices, and let’s get this show on the road! 💥 If you’ve got any issues, reach out, but remember: no take backsies.
Exchange Policy – Because We Get It, Sometimes You Change Your Mind
Exchange Policy – Because We Get It, Sometimes You Change Your Mind
We get it maybe that banner looked bigger in your head, or your new t-shirt clashes with your cat’s fur. No worries, we accept exchanges for t-shirts, hoodies, banners, and skate decks—but there’s a 15% restocking fee (because putting things back isn’t free). The item must be in new, unused condition, and sorry, but return shipping is on you. We highly recommend using a trackable shipping service because lost packages make everyone sad.
For stickers, just shoot us an email at info@ultrasprite.com with your order number no restocking fees, no fuss, just a quick chat to sort things out.
Before you send anything back, hit us up first! We promise we don’t bite (unless we’re really hungry).
Shipping & Insurance Policy – Because Mail Carriers Have One Job…
Shipping & Insurance Policy – Because Mail Carriers Have One Job…
Most UltraSprite orders come with $100 in shipping insurance, just in case your package decides to go on an unexpected adventure. UltraSprite is not liable for lost or damaged products during shipping (we wish we could personally deliver everything, but teleportation isn’t a thing yet).
If your order arrives looking like it went three rounds with a forklift, contact the shipment carrier to file a claim. Be sure to save all packaging materials and damaged goods before filing—trust us, they’ll ask for it.
Got questions? Hit us up, but unfortunately, we don’t control the postal gods. 🚀📦
CUSTOMS, DUTIES AND TAXES
CUSTOMS, DUTIES AND TAXES
UltraSprite is not responsible for any customs or taxes applied to your order. Any fees imposed during or after shipping—like tariffs, taxes, etc. are the responsibility of the customer.
So, while we’ll make sure your order is on its way, anything that happens once it leaves our hands is up to the postal powers that be. 🌎💸
