Frequently Asked Questions.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER.
It can take 4 - 7 business days to process an order before shipping. Orders are not shipped on weekends or holidays.
How Long Does It Take for Pre-Orders To Ship?
Pre-Orders can take between 5-10 business days to ship.
Shipping Time Vs Processing Time?
Shipping time is how long it takes for your order to get to your house after the store sends it.
Processing time is how long it takes for the store to get your order ready to send. We need to put it in a box and make a special label for the delivery person to know where to take it.
So, shipping time is like waiting for your order to come in the mail, and processing time is like the store getting your order ready to send to you.
CAN I RETURN MY PRODUCT?
MY ORDER IS DAMAGED / LOST.
CUSTOMS, DUTIES AND TAXES
UltraSprite is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
